Мужская подвеска-кулон EFFY Collection Black Spinel Star of David в Gold Over Silver

The necklace is absolutely beautiful, but it was sent to me in an ugly Masys case not the original Effy box. It was supposed to be a gift for my boyfriend for his birthday. When contacted a customer service, I was told that I will be sending a new item with the original box and then I will return the defective one. That didn’t happen. I received the email where They insisted that I returned the item first and and get refunded, which was that what I needed to be done