BRILLIANT STATEMENTS TRIO PRONG STUDSCLEAR/SILV

Says it was delivered but I didn't receive them

Hello, I am extremely upset and disappointed with the item I received from my recent Macy’s order. I ordered a Kate Spade earrings, but what I received was NOT a Kate Spade product at all. Instead, I was sent a completely different pair of earrings that appear to be used, worn, and unsanitary, with visible dirt and residue. This item was clearly not new and is absolutely unacceptable. This is very disturbing and shocking, especially coming from a trusted retailer like Macy’s. Sending a used, dirty earring in place of a brand-new Kate Spade item raises serious concerns about quality control and order handling. At the moment, I am unable to upload photos, but if you could see the item, you would immediately understand how unacceptable this situation is. I am requesting an immediate full refund or a replacement with the correct, brand-new Kate Spade earrings. Please advise on the next steps as soon as possible. I expect this issue to be resolved promptly.

These earrings are so beautiful and unique. I love the heart shaped backs which were a nice surprise;

Excellent… love these earrings.

These earrings are just simply elegant! They are the perfect size, not too big and not too small. Very lovely.

I absolutely love them! Great quality and even got them on sale.

Gorgeous earrings! So glad I bought these for my daughter she will love them!

Prongs were completely bent

Love the color and sparkle!

Very nice. Good size