Returns & Exchange

If an item does not suit you or arrives damaged, you can request a return or exchange within 30 days of receiving your order.

Return conditions

• The item is unused and keeps its original appearance, tags and packaging;
• Proof of purchase (receipt or order confirmation) is kept;
• The item is not among goods that cannot be returned by law (e.g. personal-care items).

How to request a return

1. Contact support with your order number and the reason for the return;
2. We agree on how to send the item back;
3. After checking the item's condition, we issue a refund or exchange.

Refunds

Refunds are issued to the same payment method used for the purchase. The time to receive the funds depends on your bank and usually takes a few business days.

For return questions, contact customer support.