IsoCool Outlast 3" Serene Foam Mattress Topper, Queen

I never even got the chance to enjoy it. The package I received had clearly been returned by someone else. The mattress topper appeared to have been cut in multiple places, then stuffed back into a large plastic bag. I never even opened it—I returned it immediately. I paid for a new mattress topper, not a damaged, previously returned one. My question is for the packaging department: If you could clearly see the topper had been cut and repackaged, why would you ship it to another customer? It took nearly two weeks to receive it, and then another two weeks to get my refund. Needless to say, I'm very disappointed and frustrated. Since you're asking for an honest review, here it is: 0/5 stars. I expected much better quality control and customer service.

I was concerned when this arrived because when I opened the plain cardboard box the topper & cover were not in another box like you would see if you were buying in a store.. They were separately wrapped in plastic bags in the unmarked box that they were delivered in. I bought this before in a store so I was expecting it to be packaged in the manufactures identifying box. I thought maybe it was a return or used. After opening it seemed to be okay so I'm keeping it but not a good way to deliver in my opinion. Other than that, it is a great product. This is the second one I've owned.