Breville Barista Touch Impress Espresso Maker

I have friends that have this machine and they love there’s. I always looked forward to enjoying a cup of coffee when I visited them but finally I bought my own Barista Touch Impress. Now I enjoy a truly wonderful cup of coffee every morning. There’s no going back yo my old coffee days - not ever.

I have issues with the sensors working properly. This is my 2nd replacement impress and both of them had the same issue. The machine is not a very good investment. The other Brevilles are much better. Definitely sad about the upgrade…

⭐️ Extremely Disappointed I’ve only had my Breville Barista Touch Impress for 6 months and have taken more than good care of it, following all recommended cleaning and maintenance from day one. Despite that, it stopped brewing espresso properly. I sent it directly to Breville for repair and was told the issue was fixed, only to receive it back with the exact same problem. I’ve tested multiple grind sizes, doses, and fresh beans. Water flows normally without coffee, but the second coffee is added, the machine produces only a few drops or nothing at all. I’m extremely frustrated and don’t understand how this machine was tested before being returned to me as “repaired.” After taking such good care of a machine that is only 6 months old, this is completely unacceptable. At this point, Breville needs to stand behind their product and replace the machine.

Huge regret in purchasing this coffee machine. The grinder broke after 4 months of use. Way more reliable products on the market. After market service was painfully slow and they couldn't fix the issue. I'm now left with an expensive coffee machine that does not work.

Machine is very inconsistent. Same beans, constantly changing grind and brew.

This was an upgrade from the Breville express impress which I thought made excellent lattes but stopped working after almost a decade. I didn’t hesitate to purchase another Breville and The Touch Impress is next level. It’s easy to use and makes incredible espresso and milk drinks. The alternative milk settings works great and really makes a difference. I am so far loving this machine and have zero regrets with my purchase.

I have had this machine for 1 & 1/2 yrs now and it has been nothing but a problem. Breville Customer Service is awful. It will work ( when it does it’s great) then totally shut down for almost a week. I’ve called Customer Support a number of times and they always put me through the same process. I sent it into Breville and they sent it back to me and wouldn’t even explain what was done. It still is shutting down and won’t turn on for days on end. I’ve moved it around the house to different plugs and that doesn’t make any difference ( as advised by Breville. They told me to hire an electrician ( which I did) and he didn’t find anything wrong with my wiring in the house or the receptacles. The problem is obviously internal within the machine . Breville customer service said they’d call me back, which they have not done. I should have bought a different brand. It was expensive

genuinely love this machine more than life! it only took about a couple days to get familiar with & now i can make quality lattes in less than 5 mins without leaving the house!!!

Setting the right grind size and grind time each time a new bag is opened takes getting used to but makes the results so tasty. Still struggling with the puck getting stuck once in a while. Need to look into some cleaning methods I guess. The biggest learning curve/challenge is the auto-texture feature. The art is not even possible yet as the milk texture and foam is still a mess.

Do NOT buy these types of items from Macy’s. I’ve completely learned my lesson. It came completely shattered and damaged and Macy’s is now refusing to let me return even though I already sent it back and the return was denied and sent for a second review. I’m beside myself.