Italian Gold Expandable Curb Chain Necklace in 14k Yellow Gold

I received the necklace completely tangled in a knot, and it took me an hour and a half to carefully untangle it. Macy's, you must do better. I am clearly not the only customer who has experienced this issue, as others have reported receiving their jewelry in the same condition. This was very disappointing and frustrating. Customers should receive their purchases properly packaged and ready to wear, not spend significant time fixing a problem that should have been prevented before shipment.

Yes, its 18K gold but delicate for everyday wear, for the cost expected a bit more substantial necklace