Diamond Heart 18" Pendant Necklace (1/10 ct. t.w.) in Sterling Silver

received the necklace tangled and difficult to fix.

My wife loves it! She wears it everyday.

Disappointed

It looked beautiful then was stolen in the mail

I hesitated to write this review because the heart charm itself was quite beautiful. But it came in a shipping box without being in a bag of some sort, just a small loose velvet pouch with the necklace all knotted and twisted up inside the pouch, without even an invoice or receipt. Nothing! I was trying to untangle it for hours before I thought I had it but the chain broke in a few places. This was heartbreaking, now I wouldn’t be able to return it. I had purchased this for myself to try to bring a bit of Joy back in my life since my husband passed away 9 months ago from 3 terminal stage 4 cancers but now it only brought frustration and unhappiness.

excellent quality and design. quick gift item

Overall, this small diamond heart charm is Beautiful, that I had ordered from Macy’s on sale. However the packing was a cardboard box with a loose velvet pouch just thrown inside of the box without a sealed plastic pouch or receipt/invoice. Sloppy packaging by Macy’s warehouse. When I took the necklace out of the pouch I found the necklace just thrown in the bag loose, on a ultra-thin chain that was so utterly twisted in knots that after a couple hours of trying to untangle it, instead the chain broke off in a few places. Now I won’t be able to exchange it. I probably shouldn’t have tried to repair it myself but the problem is I’m 70 & don’t drive, so I was stuck with this. I’ve never had a horrible delivery with an expensive item I order from Macy’s before, so I was overwhelmed by the sloppiness my order was handled. This necklace was a gift to myself since my husband passed 9 months ago. But instead of bringing me Joy, it brought Despair.

Very Dainty and cute.

Poor condition when I received it.

Love it